At OTYS we are continuously optimizing the user experiences for our customers. For this we consider your feedback to be very important.
Based on your feedback, we have decided to change the Key User Training.
Why are we making changes?
Within OTYS we have had two roles for years: Users and Key Users. As a Key User you have more rights within OTYS and you can adjust the layout of the system, submit tickets and create new users.
We have always covered all options for the Key User in one afternoon training. As you may understand this is a lot of information for half a day. We also received this feedback from the participants of the training. For those who really want to get started with managing their own system, it was actually too much information in a short time. What we also noticed more and more is that a large part of the participants do not really want to make adjustments to the system themselves, but mainly want to become Key Users in order to be able to send out tickets and create accounts for new colleagues.